Dealing with Issues and Complaints
Clubs and organisations should implement clear processes for handling complaints and resolving disputes. Under the Incorporated Societies Act 2022, clubs are required to include dispute resolution mechanisms in their constitutions. These should ensure natural justice and fairness. It is recommended to have a complaints policy that outlines how issues will be handled, timeframes, and the steps involved.
Additionally, appointing a neutral officer or committee for dispute resolution can help ensure impartiality. Maintaining transparency and adhering to documented procedures fosters trust and ensures that issues are resolved fairly.
